Refund policy
RETURNS
Change of mind - Outside of a size exchange, we don't offer refunds for change of mind — but we don't want you stuck with something you won't wear or use either. If you'd like to return an item because it's not quite right, we're happy to offer store credit, provided:
• The item is returned within 14 days of purchase not any longer. It's has to be unworn, unwashed/unused, no fragrance, unaltered, and in its original condition with tags and packaging intact to be accepted for this• You cover the cost of return postage
Store credit is issued as a digital credit Please note orders originally paid for with store credit aren't eligible for a further refund or return. SALE items are not eligible for returns.
Final sale — not eligible for change-of-mind returns:
• Earrings and body jewellery (hygiene)
• Skincare and beauty products (hygiene) • Wellness, ritual, and crystal tools
• Books and paper goods
• Gift cards
• Pre-order items
• Anything marked SALE or FINAL SALE on item or on receipt.
Faulty or incorrect items - If your item arrives faulty, Contact us within 14 days of delivery at themibarcollective@outlook.com.au with your order number and a photo of the issue, and we'll sort it with your choice of:
• A replacement (subject to availability)
• Store credit
A quick note on faults vs. wear and tear: we'll always cover things like a seam coming undone naturally, a broken zip or button.— that's a fault. All of these are within reason but if they have been stretched, ripped, tear etc this is not covered under a fault. Whether it's noticed before or after you've worn the piece. What isn't covered is gradual wear and tear from regular use over time, damage from an activity the piece wasn't designed for, or damage caused by not following the care instructions on the label (for example, machine washing something marked hand-wash only). If you're ever unsure which one you're dealing with, just send us a photo — we'd rather have a quick look than leave you guessing.
This is in line with your rights under the Australian Consumer Law, and nothing in this policy limits those rights.
Lost or damaged in transit - We take care in how we pack every order, and we stand behind it arriving safely. If your parcel is lost or arrives damaged before it's marked as delivered, let us know within 48 hours (photos help us sort it fast) and we'll replace it or give you a credit — we'll take it up with the carrier ourselves, so you don't have to.
Once a parcel is marked delivered, responsibility for it passes to you — if it goes missing from your doorstep after that point, for instance, that's outside what we can control. We recommend adding Shipping Protection at checkout for peace of mind, or selecting Signature on Delivery.
How to start a return - Email themibarcollective@outlook.com.au with your order number and reason for return, or drop it back in person at our Boolaroo boutique — either works. We'll ask for your order number or receipt as proof of purchase, then send you return instructions. Please use a trackable postage method for anything posted to us.
As a small team, we process returns weekly, so please allow up to 7 business days from when we receive it. — allow a few extra days for your bank to reflect it.
Return to sender / incorrect address
If your parcel is returned to us due to an incorrect address or non-collection, a re-shipping fee of $15–$25
Returning a gift? - No problem — if you've received as a gift, we're happy to offer store credit or a size exchange, you must show proof of purchase, receipt or packing slip
Unsure on sizing? - Getting the fit right matters to us as much as it does to you. Before you order, check our [Size Guide], or message us at on our website pop up chat, email us or message us on socials — we're always happy to help you choose the right size before you buy, which is the easiest way to avoid a return altogether.
Questions?
Reach out anytime at themibarcollective@outlook.com.au — we're a small, real team and we read every message ourselves.