Terms of service

Returns Policy

Because sometimes the vibe isn’t quite right — and that’s okay.

We want you to absolutely love what you ordered. But if something arrives and it’s just not the one (wrong fit, wrong we’ve got a stress-free returns process to help you feel good again.

The Short Version:

The item must be returned within 10 days of receiving your order. We recommend all items are tried on as soon as they are received to ensure you are able to return items within this timeframe
Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached

• Returns accepted for store credit. (conditions apply)

• You’ve got 10 days from delivery to start your return

• Item must be unworn, unwashed, unperfumed, and with all original tags and packaging intact

• No returns on final sale, jewellery, skincare, or wellness items (more below)

• Use our Returns Portal or email us to get started

Please note that as we're a small team returns are processed once a week, so please allow up to 7 days for your return to be processed.

What You Can Return: We accept returns on most full-priced items in original condition BUT NOT CHANGE OF MIND

That means:

• No makeup marks, perfume, deodorant, or pet glitter.

• Tags and packaging must be attached

• Item must be able to find a new loving home

If your item ticks those boxes, we’ll happily offer either:

• Store credit (you cover return postage)

You will be required to cover the return postage costs.

No refunds on orders paid with a store credit.

What Can’t Be Returned: Some items are final sale due to hygiene or safety:

• Earrings + body jewellery

• Skincare + beauty products

• Wellness, ritual or crystal tools

• Books and paper goods

• Items marked FINAL SALE.

• Gift cards

• Pre-order items.

Store Credit:

• Free to return

• Issued as a digital credit, valid for 3 years

• Great if you want to swap for something else or shop later

How to Return

1. The item must be returned within 10 days of receiving your order.

2. We’ll send you return instructions and your return ID

3. Post the item back to us (with tracking! the return is covered by you)

4. Once it arrives and passes inspection, we’ll issue your credit within 2–5 business days

5.Fee will apply if you’d like it resent/ You can bring into store also.

Return to Sender / Incorrect Address : If your parcel bounces back because of an incorrect address or non-collection:

• A re-shipping fee will apply if you’d like it resent

• Prefer store credit instead? We’ll refund the product cost minus original shipping

We recommend you use registered post for all returns. We do not hold responsibility for items that go missing through the post. Should your return be lost by Australia Post / courier you are obliged to lodge a complaint with them.

If you believe your item is a Faulty Items :We check everything with care before it leaves us, but if you’ve received something:

• Please email us within 3 days of receiving your parcel

• Attach photos and a clear description

• We’ll sort it ASAP with a return / replacement.

From our hands to your home - with love, care, and compostable packaging.

We know that when you order something special, you want it yesterday.

Here’s how we do our best to get your goodies to you quickly, safely, and with a little bit of magic sprinkled in.

Shipping

Standard Shipping (Australia-Wide)

• $12.00 flat rate for all orders under $150

• FREE shipping for orders over $150 — our little gift to you

• Sent via trusted carriers (AusPost or courier), with tracking

• Most parcels arrive within 2–9 business days depending on your location

• Rural and remote? Give it a little more time.

Express Post (Because Sometimes You Can’t Wait)

• Need it sooner? Choose Express Shipping with Signature at checkout for $17.00

• Orders placed before 8am AEST on a weekday usually ship the same day (except during sales, restocks, or pre-orders)

Local Pickup (If You’re a Nearby Soul)

• Choose Local Pickup at checkout

• We’ll email / notify you when your order is ready for collection from our boutique

• Bring your confirmation email / notification and ID.

Order Processing

• Orders are packed with love (and plastic-free where possible)

• We aim to dispatch within 1–3 business days

• You’ll get a tracking number as soon as it’s on its way

Signature & Shipping Protection

• We recommend selecting Signature on Delivery to keep your parcel safe

• We’re not responsible for lost parcels marked as “delivered” unless Shipping Protection is added at checkout

Wrong Address / Return to Sender

• Oops — wrong address? Let us know ASAP before it ships.

• If your parcel bounces back to us due to an address error or non-collection:

• A re-shipping fee of $15 - $25 applies

Return/ Order Gets Lost Or Damaged

We recommend you use registered post for all returns. We do not hold responsibility for items that go missing through the post. Should your return be lost by Australia Post or courier you are obliged to lodge a complaint with them.

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit through Australia Post / Courier, we cannot accept responsibility. All complaints are to be forwarded directly to Australia Post / Courier.

Colour, Items & One Of A Kind

Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. We can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.

Many of our treasures are made using stunning One Of A Kind textiles and embellishments; in particular our one of a kind bags, jackets etc. They are pieces of history and visible imperfections are to be considered part of their beauty and charm, rather than faults. These items will not be considered faulty if returned.

Sale Items

Final Clearance Sale Stock is not eligible for return & not accepted- any final sale items received by us will be shipped back to you at your expense.