Shipping policy

Shipping

Standard Shipping (Australia-Wide)

• $12.00 flat rate for all orders under $150

• FREE shipping for orders over $150 — our little gift to you

• Sent via trusted carriers (AusPost or courier), with tracking

• Most parcels arrive within 2–9 business days depending on your location

• Rural and remote? Give it a little more time.

Express Post (Because Sometimes You Can’t Wait)

• Need it sooner? Choose Express Shipping with Signature at checkout for $17.00

• Orders placed before 8am AEST on a weekday usually ship the same day (except during sales, restocks, or pre-orders)

Local Pickup (If You’re a Nearby Soul)

• Choose Local Pickup at checkout

• We’ll email / notify you when your order is ready for collection from our boutique

• Bring your confirmation email / notification and ID.

Order Processing

• Orders are packed with love (and plastic-free where possible)

• We aim to dispatch within 1–3 business days

• You’ll get a tracking number as soon as it’s on its way

Signature & Shipping Protection

• We recommend selecting Signature on Delivery to keep your parcel safe

• We’re not responsible for lost parcels marked as “delivered” unless Shipping Protection is added at checkout

Wrong Address / Return to Sender

• Oops — wrong address? Let us know ASAP before it ships.

• If your parcel bounces back to us due to an address error or non-collection:

• A re-shipping fee of $15 - $25 applies

 

Return/ Order Gets Lost Or Damaged

We recommend you use registered post for all returns. We do not hold responsibility for items that go missing through the post. Should your return be lost by Australia Post or courier you are obliged to lodge a complaint with them.

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit through Australia Post / Courier, we cannot accept responsibility. All complaints are to be forwarded directly to Australia Post / Courier.